Shipping & Returns

Shipping & Returns

SHIPPING

Once you place your order, your products will be carefully wrapped and packaged and then shipped from Wellington. We will dispatch your item/s within 2 working days of receiving your order.

Most of our products are handcrafted and therefore no two items will ever be the same. This adds to the uniqueness of the products. We are happy to answer any questions you may have before placing your order.

Delivery within NZ

We offer free shipping when you spend over $80. 

Should your order consist of many heavy items, additional delivery charges may apply.

Delivery is normally within 1-3 days after dispatch (Monday-Friday) and will be tracked.

Items cannot be shipped to a PO Box number or Private Bag.

We offer Click and Collect to Wellington residents only.  Once you have placed an online order, we will email you to notify you of the address where the item can be collected from in Tawa. The order must be collected within 4 working days.

Rates

Nationwide - $5

Nationwide (Rural) - $10

Click and Collect (Wellington residents only) - Free

Waiheke Island - $15

Delivery to Australia

All orders shipped outside of New Zealand are sent International Airmail. Delivery is normally within 4-10 working days (Monday – Friday).

For orders less than 2kgs, delivery costs are: NZ$20

We will notify you if your order is over 2kg and will cost extra to send overseas. If so, you will have the right to cancel or change your order as you choose.

Please note this is an untracked service. If these shipping conditions do not meet your requirements, please send us an email and we can quote you on the International Courier option.

Postal charge does not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. For further information, it may be necessary to call local customs offices to gain further details. 

International Delivery

We are happy to ship items internationally.

Just send us a quick email to michelle@cottonandclay.co.nz before placing the order, and we can advise you of the shipping options and costs.

Postal charge does not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. For further information, it may be necessary to call local customs offices to gain further details. 

 

RETURNS

We understand that sometimes when you make a purchase online it may not be exactly what you expected.  Therefore we accept returns for a refund or exchange within 7 days of purchase if the goods are completely un-used, in original packaging with any tags still attached.  We do not accept returns on sale items. You will need to notify us by email at michelle@cottonandclay.co.nz so that we can let you know how to return the item to us.  If we are completely satisfied that the item is in the same condition as when we sent it to you we will happily exchange the item for you or refund the purchase price, excluding freight costs.  

Cotton & Clay reserves the right to refuse the return if the goods are shown to be used or damaged in any way. We take no responsibility for damage that has occurred in transit. 

We thoroughly check all our items before they leave us but if you feel an item is faulty please contact us within 2 days and we will arrange a replacement where possible or if not in stock, we will refund the purchase amount within 5 working days.